Privacy Policy
Effective date: October 25, 2026
This Privacy Policy explains how Offbrand ("Offbrand," "we," "us") collects, uses, shares, and protects information when you visit offbrand.app, contact us, or use our services.
Offbrand is operated by Diego R Smith d/b/a Offbrand, Orlando, Florida. Contact: [email protected].
1. Who this policy covers
This policy applies to visitors of our website and to our business clients. When we operate messaging and automation systems on behalf of a client, that client is the controller of their own customer data and we act as their processor. This policy governs our own handling of information.
2. Information we collect
Information you give us directly
- Name, business name, email address, phone number, and mailing address
- Information you submit through forms, surveys, or scheduling tools
- Billing and payment information, processed by our payment provider; we do not store full card numbers
- Content and account credentials you provide so we can configure your systems
Information collected automatically
- IP address, browser type, device type, operating system, referring page
- Pages viewed, time on page, and interactions with our site
- Cookies and similar technologies, described in section 9
Information from our clients' systems
When providing services, we process contact records, conversations, appointments, and campaign data belonging to our clients. We handle this data on their instructions and for no other purpose.
3. SMS and mobile messaging
Consent. We send text messages only to people who have provided prior express consent, through a form, a checkbox, a written agreement, or by initiating a conversation with us. We do not purchase, rent, or scrape phone number lists.
Opt out. You can stop receiving messages at any time by replying STOP to any message. You will receive a single confirmation, and no further messages will be sent. Reply HELP for assistance, or email [email protected].
Frequency and cost. Message frequency varies depending on your interaction with us. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
No sharing of mobile data. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information are subject to the sharing limits described in section 5. Text messaging originator opt-in data and consent will not be shared with any third parties, except for subprocessors acting on our behalf solely to deliver the messaging service.
4. How we use information
- To provide, configure, maintain, and support our services
- To operate automated workflows, messaging, and scheduling on behalf of clients
- To process payments and manage billing
- To respond to inquiries and provide customer support
- To produce reporting and performance analytics
- To detect, prevent, and investigate fraud, abuse, and security incidents
- To comply with legal obligations and enforce our agreements
- To send service-related notices, which are not marketing and cannot be opted out of while an account is active
We do not use client customer data to train our own models, and we do not sell personal information.
5. How we share information
We do not sell personal information. We share it only in these circumstances:
Service providers and subprocessors. We use third parties to deliver our services, including cloud hosting, CRM and automation platforms, telecommunications and messaging carriers, artificial intelligence providers, payment processors, and technical contractors who may be located outside the United States. They are bound by confidentiality and data protection obligations and may use the information only to perform services for us. A current list is available on request.
Legal requirements. Where required by law, regulation, subpoena, court order, or governmental request, or where necessary to protect our rights, property, or the safety of any person.
Business transfers. If Offbrand is involved in a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to this policy.
With your direction. Where you have asked us to share information with a third party.
6. Data retention
We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When a client relationship ends, client data is handled according to the terms of the applicable service agreement, and may be deleted thirty days after termination. Residual copies may persist in backups for a limited period before being overwritten.
7. Security
We apply reasonable technical and organizational safeguards, including encryption in transit, access controls, authentication requirements, and monitoring. No system is completely secure, and we cannot guarantee absolute security. You are responsible for safeguarding your own account credentials.
8. Your rights
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict certain processing
- Request a portable copy of your information
- Opt out of marketing communications at any time
To exercise any of these rights, email [email protected]. We will respond within the timeframe required by applicable law. We will not discriminate against you for exercising these rights.
If your information was collected by one of our clients using our systems, direct your request to that business; we will assist them in responding.
9. Cookies
We use cookies and similar technologies to operate the site, remember preferences, and understand how the site is used. You can control cookies through your browser settings. Disabling them may affect how parts of the site function.
10. Children
Our services are not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has provided us information, contact us and we will delete it.
11. International transfers
We operate in the United States and use providers that may process information in other countries. Where required, we rely on recognized transfer mechanisms such as Standard Contractual Clauses.
12. Changes to this policy
We may update this policy from time to time. The effective date above reflects the most recent revision. Material changes will be communicated through the site or by email. Continued use of our services after an update constitutes acceptance.
13. Contact
Offbrand (Diego R Smith d/b/a Offbrand)
Orlando, Florida
[email protected]